🚗 Your Legal Right — At No Cost

Free Replacement Vehicle After a Non-Fault Accident

If the accident wasn't your fault, you are legally entitled to a free like-for-like replacement vehicle while yours is being repaired. Road Claim arranges this within 24 hours — at zero cost to you.

⚖️ Know your rights: Under English and Welsh law, the at-fault driver's insurer is liable for the cost of your replacement vehicle. You should not have to use your own insurance or pay out of pocket.
£0
Cost to You
24hr
Delivery
1:1
Like-for-Like

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What It Means

What Is a Like-for-Like Replacement Vehicle?

A like-for-like replacement vehicle means you receive a vehicle that matches yours in type and size — not just any courtesy car. This is important because a standard small car is inadequate if you drive an MPV, van or PCO taxi professionally.

Under UK law, you are entitled to be put back in the same position you were in before the accident. That means a comparable vehicle — your size, your class, your usage. The at-fault driver's insurer is legally obligated to fund this.

Road Claim manages this process through our partner network, ensuring you receive the right vehicle quickly while your claim is processed. This service is part of our free non-fault accident claim service.

All Vehicle Types

Free Replacement Vehicles for Every Road User

Simple Process

How We Arrange Your Free Replacement Vehicle

1
Submit Your Claim
Complete our 2-minute form and tell us your vehicle type.
2
Specialist Calls You
We call within 1 hour, take accident details and confirm your entitlement.
3
Vehicle Delivered
Your like-for-like replacement vehicle is delivered within 24 hours.
4
We Handle the Rest
We pursue all costs from the at-fault insurer. You pay nothing.
Know Your Rights

Your Legal Right to a Replacement Vehicle

Many drivers are unaware that they are legally entitled to a replacement vehicle after a non-fault accident. Insurance companies often fail to mention this or try to offer inadequate alternatives.

The right to a replacement vehicle comes from the principle of restitutio in integrum — restoring you to the position you were in before the accident. The at-fault driver and their insurer are responsible for this cost, not you.

  • You do not need to use your own insurance
  • You should not lose your no-claims bonus
  • You are not limited to a basic courtesy car
  • PCO drivers must receive a licensed vehicle
  • The vehicle should be like-for-like in size and type
  • You can retain the vehicle until repair is complete

⚠️ Don't Accept What Insurers Offer

The at-fault driver's insurer may contact you quickly and offer a small, inadequate replacement vehicle or a cash settlement. This is not always your best option.

Road Claim ensures you receive a proper like-for-like vehicle and that all costs are fully recovered — not settled cheaply by the other side's insurer.

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FAQ

Free Replacement Vehicle FAQ

Am I entitled to a free replacement vehicle?
Yes. If the accident was not your fault, you are legally entitled to a like-for-like replacement vehicle at no cost. The cost is recovered from the at-fault driver's insurer.
How quickly can I get a replacement vehicle?
Road Claim typically arranges delivery within 24 hours of your claim submission and initial assessment call.
What does like-for-like mean?
It means a vehicle of comparable type and size. A saloon driver gets a saloon, an MPV driver gets an MPV, a PCO driver gets a licensed PCO vehicle, and so on.
Will I have to pay for the replacement vehicle?
No. If the accident was not your fault, the entire cost is recovered from the at-fault driver's insurer. Road Claim's service is completely free to you.
What if my vehicle is written off?
You are still entitled to a replacement vehicle on credit hire until a total loss settlement is agreed and you can replace your vehicle. Contact us to discuss your situation.
Can I also claim for vehicle repair?
Yes. Vehicle repair is managed as part of our non-fault accident claim service. We coordinate both the replacement vehicle and repair simultaneously.
Your Entitlement

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Like-for-like delivery within 24 hours. Zero cost. £75 sign-up bonus.