Privacy Policy

Last updated: 25 March 2026

Road Claim ("we", "us", "our") is committed to protecting your privacy. This policy explains what personal data we collect, how we use it, and your rights under UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Road Claim operates at roadclaim.co.uk. We act as an introducer, connecting people who have been involved in non-fault road accidents with accident management and legal services.

For questions about this policy, contact us at: support@roadclaim.co.uk.

2. What Data We Collect

When you submit a claim through our website, we collect:

• Full name, phone number, email address and postcode
• Vehicle registration number and vehicle details (via DVLA lookup)
• Accident details including date, time, location and description
• Injury information
• Third party vehicle details (if provided)
• Licensing authority (for taxi and PCO drivers)
• Language preference

We may also collect technical data such as your IP address, browser type and device when you visit our website.

3. How We Use Your Data

We use your personal data to:

• Process and manage your accident claim
• Contact you about your claim by phone, email or WhatsApp
• Refer your claim to our partner accident management companies and solicitors
• Send you a confirmation email and claim reference
• Store your claim details in our secure system
• Comply with our legal and regulatory obligations
• Improve our website and services

4. Legal Basis for Processing

We process your data under the following legal bases:

• Contract: to provide the claims service you have requested
• Legitimate interests: to operate and improve our business
• Legal obligation: to comply with applicable laws and regulations
• Consent: where you have given explicit consent, such as marketing communications

5. Who We Share Your Data With

We may share your personal data with:

• Our partner accident management companies who handle your claim
• Specialist solicitors who may pursue your compensation claim
• The DVLA for vehicle data verification purposes
• Google (Google Sheets and Google Workspace) for secure data storage
• Our hosting provider for website operation

We do not sell your personal data to third parties. All partners are required to handle your data in accordance with UK GDPR.

6. How Long We Keep Your Data

We retain your personal data for as long as necessary to manage your claim and comply with legal obligations. In most cases this is up to 6 years from the date of your claim, in line with the Limitation Act 1980.

7. Your Rights Under UK GDPR

Under UK GDPR you have the right to:

• Access - request a copy of the personal data we hold about you
• Rectification - ask us to correct inaccurate data
• Erasure - ask us to delete your data in certain circumstances
• Restriction - ask us to limit how we use your data
• Portability - receive your data in a machine-readable format
• Object - object to us processing your data for certain purposes
• Withdraw consent - at any time where processing is based on consent

To exercise any of these rights, contact us at support@roadclaim.co.uk. We will respond within 30 days.

8. Cookies

Our website uses essential cookies only to ensure the site functions correctly. We do not use tracking or advertising cookies. By using our site you consent to our use of essential cookies.

9. Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss or misuse. Our website uses HTTPS encryption and our data storage systems are access-controlled.

10. Changes to This Policy

We may update this policy from time to time. The latest version will always be available at roadclaim.co.uk/privacy. Continued use of our services after any changes constitutes acceptance of the updated policy.