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Frequently Asked Questions

Everything you need to know about making a non-fault accident claim.

Is Road Claim free to use?
Yes, completely free. We are paid by the at-fault party's insurer, not by you. You will never receive a bill from Road Claim.
What if the accident wasn't my fault?
If another driver caused your accident, you are entitled to a free hire vehicle, free repairs, no excess, protection of your no-claims bonus, and specialist solicitors to handle your compensation claim.
How quickly can I get a hire vehicle?
In most cases we can deliver a like-for-like hire vehicle to your door within 24 hours of your claim being submitted.
Will making a claim affect my no-claims bonus?
No. Because the claim is made against the at-fault party's insurance, your no-claims bonus is fully protected.
Do I need to pay an excess?
No. There is no excess to pay when you claim through Road Claim. All costs are recovered from the at-fault party's insurer.
What vehicles do you cover?
We cover cars, taxis, PCO and minicab vehicles, motorbikes, bicycles, e-bikes, delivery bikes, mopeds and fleet vehicles across England and Wales.
What if the other driver is uninsured?
We can still help. We work with specialist solicitors experienced in uninsured driver claims through the Motor Insurers Bureau (MIB).
How long does a claim take?
Simple claims can be resolved in weeks. More complex cases with injuries can take several months. Our specialists will keep you updated throughout.
Can delivery drivers (Uber Eats, Deliveroo) claim?
Yes. Delivery riders on any platform are entitled to make a non-fault accident claim just like any other road user.
What area do you cover?
We cover the whole of England and Wales, 24 hours a day, 7 days a week.

Still have a question?

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Completely free service, 24 hours a day, 7 days a week across England and Wales.