FAQ
Common Questions
Can I make a non-fault accident claim as an e-bike rider? ▼
Yes. E-bike riders have the same legal rights as conventional cyclists. If the accident was not your fault, Road Claim manages your claim at zero cost.
Are legal e-bikes (EAPCs) covered? ▼
Yes. Road-legal EAPCs with a maximum 250W motor and assistance up to 15.5mph are fully covered under the same non-fault claim framework as conventional cycles.
Will the motor and battery be repaired? ▼
Yes. E-bike repair claims include the motor, battery, controller and all electronic components — not just the frame and wheels.
Can I get a like-for-like e-bike replacement? ▼
Yes. We arrange a like-for-like electric bike replacement within 24 hours — not a standard bicycle.
What if my e-bike is very expensive — say £3,000+? ▼
E-bikes are assessed at full market replacement value. Road Claim ensures you receive a proper settlement, not a devalued offer from the at-fault insurer.
I use a cargo e-bike for deliveries — am I covered? ▼